Tivo Privacy Policy

Effective Date: October 28, 2025
Contact Email: service@tivo.live

Tivo ("we", "our", or "the App") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our language and video chat services, and your rights regarding your information.

1. Information We Collect

1.1 Account Information

• When you register or log in, we collect personal information such as your name, email address, phone number, username, profile picture, and password.
• Payment information is collected when you make purchases or send gifts within the App. Payment data is processed securely by third-party providers and is not stored by Tivo.

1.2 User-Generated Content (UGC)

• Any content you upload, share, or generate within Tivo, including text messages, videos, images, voice recordings, and other interactions, is collected and stored to provide our services.
• UGC may be analyzed to improve service quality, enable content moderation, and support personalized recommendations.

1.3 Device Information

• We collect device-specific data including device type, operating system, unique device identifiers, IP address, network information, and mobile carrier.

1.4 Usage Data

• We collect information about how you use the App, such as features accessed, time spent, session logs, call durations, and interactions with other users.

1.5 Location Data

• If you enable location services, we may collect GPS or approximate location information to provide location-based features and enhance user matching.

1.6 Cookies and Similar Technologies

• We may use cookies, web beacons, and similar technologies to track usage patterns, remember preferences, and analyze traffic for service improvement.

2. How We Use Your Information

2.1 Service Provision

• To enable chat and video call functionality, manage your account, and process payments.

2.2 Personalization

• To provide personalized recommendations, match users with compatible chat partners, and improve your overall experience.

2.3 Communication

• To send account notifications, updates, promotional offers, and respond to your inquiries.

2.4 Analytics and Improvement

• To analyze usage patterns, detect errors, improve App features, and monitor performance and security.

2.5 Safety and Compliance

• To prevent fraudulent activities, enforce our policies, comply with legal obligations, and protect the App community.

3. Information Sharing and Disclosure

3.1 With Other Users

• Your username, profile picture, and UGC will be visible to other users as part of App features.

3.2 Service Providers

• We may share information with trusted third-party service providers for hosting, payment processing, analytics, and other operational purposes.

3.3 Legal Compliance

• We may disclose your information to comply with laws, regulations, legal processes, or government requests.

3.4 Protection of Rights

• We may share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to safety, or violations of our Terms of Service.

3.5 Business Transfers

• In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business assets.

4. User Rights

4.1 Access and Correction

• You may access, review, and update your personal information through the App settings or by contacting us.

4.2 Deletion

• You can request the deletion of your account and associated personal data. Certain information may be retained for legal compliance or legitimate business purposes.

4.3 Withdrawal of Consent

• You may withdraw consent for data processing where applicable. This may affect certain App functionalities.

4.4 Data Portability

• You may request a copy of your data in a machine-readable format.

5. Children's Privacy

5.1 Age Restriction

• Tivo is intended for users aged 18 and above. We do not knowingly collect information from children under 18.

5.2 CSAE Protection

• We have zero tolerance for Child Sexual Abuse and Exploitation (CSAE). Any UGC or behavior involving minors will be immediately reported to authorities.

5.3 Verification Measures

• We may implement age verification to ensure compliance with age restrictions. Accounts found to belong to minors will be terminated.

6. User-Generated Content (UGC) Guidelines

6.1 Ownership

• Users retain ownership of their content but grant Tivo a license to store, display, and use UGC to provide and improve services.

6.2 Prohibited Content

• Content that is illegal, abusive, harassing, pornographic, or violates CSAE laws is strictly prohibited.

6.3 Moderation and Removal

• Tivo reserves the right to review, moderate, or remove any content that violates guidelines or laws. Users may report inappropriate content.

6.4 Copyright

• Users must ensure they have rights to share content. Copyright infringement claims will be investigated, and infringing content will be removed.

7. Data Security

7.1 Protection Measures

• We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

7.2 Breach Notification

• In the event of a data breach, Tivo will notify affected users in accordance with applicable laws and regulations.

7.3 Account Security

• Users are responsible for maintaining account credentials confidentially. We recommend strong passwords and do not request passwords via email or phone.

8. Cookies and Tracking Technologies

8.1 Usage

• Cookies and similar technologies are used to enhance user experience, remember preferences, and analyze traffic.

8.2 Control

• Users can manage cookie preferences via device or browser settings. Disabling certain cookies may affect App functionality.

9. International Data Transfers

9.1 Global Access

• Tivo operates internationally; your data may be transferred and processed in countries with different data protection laws.

9.2 Compliance

• We ensure adequate safeguards and legal mechanisms for international transfers to protect your information.

10. Third-Party Links and Integrations

10.1 External Services

• Tivo may contain links or integrations with third-party services. We are not responsible for their privacy practices.

10.2 Data Sharing

• Data shared with third parties is subject to their privacy policies. Users should review them before using such services.

11. Advertising and Analytics

11.1 Personalized Ads

• Tivo may use anonymized or aggregated data to deliver personalized ads or offers.

11.2 Third-Party Analytics

• We may share usage data with analytics partners to monitor performance and improve services.

12. Retention of Data

12.1 Retention Period

• Personal information is retained only as long as necessary to provide services, comply with legal obligations, or enforce agreements.

12.2 Deletion Requests

• Users can request deletion of personal data, subject to legal and operational retention requirements.

13. Privacy Policy Updates

13.1 Notification of Changes

• Tivo may update this Privacy Policy periodically. We will notify users via in-App notification or email.

13.2 Effective Date

• Updates take effect upon posting unless otherwise specified. Continued use of Tivo constitutes acceptance of changes.

14. Contact Information

14.1 Questions and Requests

• For any questions, concerns, or requests regarding this Privacy Policy, users can contact us at:
  Email: service@tivo.live

14.2 Reporting Violations

• Users may report violations, CSAE concerns, or policy breaches via the contact email. Reports are reviewed promptly.

15. Community Conduct and Guidelines

15.1 Respectful Interaction

• Users must engage respectfully with others. Harassment, hate speech, bullying, or abusive behavior is strictly prohibited.

15.2 Prohibited Activities

• Users may not impersonate others, solicit sensitive information, or engage in illegal activities within the App.

15.3 Enforcement

• Violations of community guidelines may result in content removal, account suspension, or permanent termination.

16. Real-Time Video Chat Safety

16.1 Consent and Privacy

• All video interactions must be consensual. Recording or sharing other users' video without permission is prohibited.

16.2 Monitoring and Reporting

• Suspicious or abusive behavior during video chats can be reported. Tivo reserves the right to review and take action to protect users.

16.3 Guidance for Users

• Users should avoid sharing sensitive personal information during live video calls to maintain privacy.

17. Payments, Gifts, and Refunds

17.1 Payment Processing

• All payments for in-App purchases, virtual gifts, or subscriptions are processed via secure third-party providers.

17.2 Refund Policy

• Purchases are generally non-refundable. Refund requests will be considered in accordance with applicable laws and the third-party payment provider's policies.

17.3 Gift Transactions

• Gifts sent within Tivo are final. The value is for in-App recognition and cannot be redeemed outside the App.

18. Account Suspension and Termination

18.1 Grounds for Suspension

• Accounts may be suspended for violations of terms, illegal activities, or security concerns.

18.2 Termination

• Tivo may permanently terminate accounts that repeatedly violate policies or pose risks to the community.

18.3 Data Handling upon Termination

• Upon termination, personal data may be deleted or retained in accordance with legal obligations and operational needs.

19. Legal Compliance

19.1 Applicable Laws

• Tivo complies with international, federal, and local laws governing data privacy, CSAE, and digital services.

19.2 Cooperation with Authorities

• We may disclose information to law enforcement or regulators when required to prevent illegal activities or protect user safety.

20. Limitation of Liability

20.1 Disclaimer

• Tivo is not liable for losses or damages resulting from use of the App, including interactions with other users or third-party services.

20.2 User Responsibility

• Users are responsible for safeguarding their accounts, personal information, and the content they share.

21. Dispute Resolution

21.1 Governing Law

• This Privacy Policy is governed by the laws of the jurisdiction where Tivo operates, subject to applicable international regulations.

21.2 Resolution Process

• Users agree to first seek resolution by contacting Tivo support before pursuing legal action.

22. Miscellaneous

22.1 Severability

• If any part of this Privacy Policy is found invalid or unenforceable, the remaining provisions remain effective.

22.2 Entire Agreement

• This Privacy Policy constitutes the entire agreement regarding privacy between Tivo and its users.