Tivo Terms of Service

Effective Date: October 28, 2025
Contact Email: service@tivo.live

Welcome to Tivo ("we", "our", or "the App"). By accessing or using our language and video chat services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use Tivo.

1. Eligibility and Age Restrictions

1.1 Age Requirement

• Tivo is intended solely for users aged 18 or older. By using the App, you represent and warrant that you meet this age requirement.

1.2 Verification

• We may implement age verification measures to ensure compliance with age restrictions. Accounts found to belong to minors will be terminated.

1.3 Child Protection

• We have zero tolerance for Child Sexual Abuse and Exploitation (CSAE). Any content, behavior, or activity involving minors will be immediately reported to the authorities.

1.4 Responsibility

• Parents or guardians are responsible for supervising minors and ensuring they do not access Tivo.

2. Account Registration and Security

2.1 Account Information

• Users must provide accurate, complete, and current information during registration.

2.2 Account Security

• Users are responsible for maintaining the confidentiality of their login credentials. Do not share passwords or account access.

2.3 Account Termination

• Tivo reserves the right to suspend or terminate accounts for violations of these Terms, illegal activities, or security concerns.

2.4 Single Account

• Each user may only maintain one account. Multiple accounts for the same person are prohibited unless explicitly authorized.

3. User-Generated Content (UGC)

3.1 Content Ownership

• Users retain ownership of content they upload but grant Tivo a non-exclusive, worldwide, royalty-free license to store, display, and use content to provide services.

3.2 Content Guidelines

• Content must comply with local laws and Tivo's policies. Prohibited content includes illegal material, harassment, hate speech, pornographic content, CSAE-related content, or other harmful materials.

3.3 Content Moderation

• Tivo reserves the right to review, moderate, remove, or block content that violates guidelines or laws. Users can report inappropriate content for review.

3.4 User Responsibility

• Users are solely responsible for the content they post, including any copyright, trademark, or third-party rights violations.

4. Payments, Virtual Goods, and Refunds

4.1 Payment Methods

• All in-App purchases, gifts, and paid features are processed via secure third-party providers. Tivo does not store full payment card information.

4.2 Virtual Goods

• Virtual items and gifts purchased in Tivo are for in-App use only and have no real-world cash value.

4.3 Refund Policy

• Payments are generally non-refundable. Refund requests will be evaluated case-by-case in accordance with applicable laws and third-party payment provider rules.

4.4 Dispute Resolution

• Users should contact Tivo support for any payment disputes. Tivo will investigate and resolve disputes in accordance with these Terms and applicable laws.

5. Use of Services and Community Guidelines

5.1 Acceptable Use

• Users must use Tivo in a lawful, safe, and respectful manner. Prohibited behaviors include harassment, impersonation, spamming, or transmitting harmful content.

5.2 Video Chat Conduct

• Video interactions must be consensual. Recording, distributing, or sharing other users' video without permission is strictly prohibited.

5.3 Reporting Violations

• Users can report violations of community guidelines or suspicious activity via in-App reporting or contact email.

5.4 Enforcement

• Violations may result in content removal, temporary suspension, or permanent termination of accounts.

6. Privacy and Data Protection

6.1 Data Collection

• We collect information necessary to provide our services, including account data, usage data, UGC, device data, and optional location information.

6.2 Data Use

• Collected data is used to operate the App, provide features, improve services, enable personalization, and ensure safety.

6.3 Third-Party Sharing

• Data may be shared with service providers, legal authorities, or business partners as described in the Privacy Policy.

6.4 User Rights

• Users can access, modify, or request deletion of personal information. Full details are provided in the Tivo Privacy Policy.

7. Intellectual Property

7.1 Ownership of Tivo Content

• All content provided by Tivo, including app design, software, graphics, logos, text, audio, and videos, is owned or licensed by Tivo and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

• Users are granted a limited, non-exclusive, non-transferable license to access and use the App for personal, non-commercial purposes only.

7.3 Prohibited Use

• Users may not copy, distribute, modify, reverse engineer, or create derivative works from Tivo's content without explicit permission.

7.4 Reporting Infringement

• Users can report suspected copyright or trademark infringement to Tivo via the contact email.

8. Security and Account Protection

8.1 User Responsibility

• Users are responsible for maintaining the confidentiality of their accounts and passwords. Sharing login credentials is prohibited.

8.2 Security Measures

• Tivo implements reasonable technical and organizational measures to protect user data and maintain platform security.

8.3 Breach Notification

• In the event of a data breach, Tivo will notify affected users in accordance with applicable laws.

8.4 Account Activity

• Users are responsible for all activities that occur under their accounts. Unauthorized use should be reported immediately.

9. Termination and Suspension

9.1 Grounds for Suspension

• Accounts may be temporarily suspended for violating Terms, community guidelines, or engaging in illegal or unsafe activity.

9.2 Permanent Termination

• Accounts may be permanently terminated for repeated violations, illegal activity, or significant risk to the community.

9.3 Effect of Termination

• Upon termination, access to the App and user content may be revoked. Some information may be retained for legal, security, or operational reasons.

10. Disclaimers

10.1 Service Availability

• Tivo is provided "as is" and "as available." We do not guarantee uninterrupted or error-free service.

10.2 No Endorsement

• Interactions with other users do not imply endorsement, sponsorship, or verification by Tivo.

10.3 Accuracy of Content

• Tivo does not guarantee the accuracy, reliability, or completeness of user-generated content or third-party materials.

11. Limitation of Liability

11.1 General Limitation

• Tivo, its affiliates, and service providers are not liable for indirect, incidental, special, or consequential damages arising from the use of the App.

11.2 User Responsibility

• Users are responsible for their own interactions, content, and activities within the App.

11.3 Maximum Liability

• To the extent permitted by law, Tivo's total liability for any claim relating to the App is limited to the amount paid by the user for the relevant service.

12. Governing Law and Dispute Resolution

12.1 Applicable Law

• These Terms are governed by the laws of the jurisdiction where Tivo operates, subject to international regulations as applicable.

12.2 Dispute Resolution

• Users agree to first attempt resolution with Tivo support. Unresolved disputes may be resolved through arbitration or courts in accordance with governing law.

12.3 Jurisdiction

• Any legal action relating to these Terms must be brought in the competent courts of the applicable jurisdiction.

13. Community Conduct and Guidelines

13.1 Respectful Behavior

• Users must interact respectfully. Harassment, bullying, hate speech, or abusive conduct is strictly prohibited.

13.2 Prohibited Activities

• Impersonation, solicitation of sensitive information, illegal activities, or spamming other users are not allowed.

13.3 Reporting Misconduct

• Users can report violations of community rules or suspicious behavior through in-App tools or contact email.

13.4 Enforcement Actions

• Violations may result in content removal, temporary suspension, or permanent account termination.

14. Real-Time Video Chat Rules

14.1 Consent Requirement

• All video interactions must be consensual. Recording or sharing another user's video without explicit consent is prohibited.

14.2 Safety Measures

• Users should avoid sharing sensitive personal information during live video calls. Tivo implements monitoring and reporting to maintain a safe environment.

14.3 Violation Response

• Reports of harassment, CSAE, or other prohibited behavior are investigated promptly. Accounts may be restricted or terminated.

15. Payments, Virtual Items, and Refunds (Extended)

15.1 Purchase Process

• Payments for virtual goods or subscriptions are processed via secure third-party providers. Users must follow the provider's instructions.

15.2 Virtual Items

• Virtual goods have no cash value and are non-transferable outside the App.

15.3 Refunds

• Refunds are generally not provided, except where required by law or third-party payment policies.

15.4 Dispute Resolution

• Payment-related disputes should first be submitted to Tivo support. If unresolved, disputes are handled according to applicable law.

16. Advertising and Third-Party Services

16.1 Advertisements

• Tivo may display advertisements or promotional content. Users may receive personalized ads based on anonymized usage data.

16.2 Third-Party Links

• The App may contain links or integrations with third-party services. Tivo is not responsible for their content or privacy practices.

16.3 User Responsibility

• Users should review third-party terms and privacy policies before interacting with external services.

17. International Use

17.1 Global Access

• Tivo operates internationally. Users acknowledge that their data may be transferred and processed in countries with different data protection laws.

17.2 Compliance

• We implement legal safeguards to protect user data in international transfers.

17.3 Local Laws

• Users are responsible for ensuring their use of the App complies with local laws and regulations.

18. Modifications to Terms

18.1 Right to Update

• Tivo may modify these Terms at any time. Users will be notified via in-App notifications or email.

18.2 Acceptance of Changes

• Continued use of the App after updates constitutes acceptance of the modified Terms.

19. Privacy Commitment

19.1 Reference to Privacy Policy

• Use of Tivo is also governed by our Privacy Policy, which details data collection, use, storage, and user rights.

19.2 Updates

• Privacy Policy updates are independent but related; users should review it regularly to stay informed.

20. Limitation of Liability (Extended)

20.1 Indirect Damages

• Tivo is not liable for indirect, incidental, or consequential damages arising from App use.

20.2 Direct Damages

• Tivo's total liability for any claims relating to the App is limited to the amount paid by the user for the relevant service.

20.3 User Responsibility

• Users are responsible for their interactions, content, and participation in App activities.

21. Dispute Resolution and Governing Law

21.1 Governing Law

• These Terms are governed by the laws of Tivo's jurisdiction, subject to applicable international regulations.

21.2 Arbitration and Courts

• Users agree to attempt dispute resolution with Tivo support first. Unresolved disputes may proceed to arbitration or court.

21.3 Jurisdiction

• Legal actions must be filed in competent courts within the applicable jurisdiction.

22. Contact Information

22.1 Support

• Users can contact Tivo with questions, concerns, or requests regarding these Terms at:
  Email: service@tivo.live

22.2 Reporting Violations

• Reports of illegal activity, CSAE, or policy violations can be submitted via the same contact email. Tivo investigates and responds promptly.